Recent Posts

Personal Equipment Needed for Mold Remediation

3/27/2020 (Permalink)

Low angle portrait of factory worker wearing biohazard suit sorting reusable cardboard on waste processing plant The main reason to use personal protective equipment is to reduce spore exposure

Mold remediation efforts often lead to contact with fungus spores, either in the air or on surfaces. Face masks and other protective equipment are necessary to minimize exposure to mold.

Why Personal Protection Is Necessary

The main reason to use personal protective equipment is to reduce spore exposure. Mold exposure can occur during these mold remediation activities:

  • Drying wet areas with fans
  • Breaking up porous materials, such as wallboard, that contain spores
  • Removing wallpaper
  • Examining the inside of walls for mold damage


Gloves that extend to the mid-arm can reduce mold contact with the skin and protect the skin from irritating chemicals. Household gloves may be appropriate if nothing stronger than a mild detergent is being used. If stronger chemicals or cleaning agents, such as bleach, are being employed, gloves made from neoprene, rubber, nitrile, PVC or polyurethane are recommended.


Face masks help protect people from inhaling the spores and other materials that might become airborne during mold remediation. The type of mask that should be used depends on the size of the area being cleaned.


If a full-face mask that includes eye protection is not being used, fully enclosed goggles designed to keep out dust and small particles should be worn to protect the eyes. Goggles or safety glasses that have vents on the side are not appropriate because mold spores can get in through the vents.


Disposable clothing, such as paper overalls, should be used for medium to large size jobs. The use of disposable clothing can reduce the chance of spreading mold and help to protect the skin from contact.
Personal protection equipment, such as face masks, can reduce the chance of spreading spores and help to protect people from fungus exposure. If you have mold in your residence, it may be wise to contact a mold remediation professional in Acworth, GA, who will have been trained in the proper use of fungal removal equipment.

We are Cleaning Experts

3/20/2020 (Permalink)

Hand with glove spraying cleaner We can handle residential and commercial sanitization jobs.

SERVPRO is Here to Help during this time of need 

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards. 

Specialized Training 

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis. 

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include: 

  • Kitchen/Food Areas 
  • Bathrooms 
  • Schools/Classrooms 
  • Offices 
  • Retail Spaces 
  • Water Fountains 
  • Shelving/Racks 
  • Sales Counters 
  • Carpets and Rugs 
  • Stair Handrails 
  • Elevator Cars 
  • Playground Equipment 
  • Fitness Equipment 

Specialized Products 

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. 

Call Today for a Proactive Cleaning 

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Cherokee County, (770) 924-3848

3 Reasons It Is Important To Have a Commercial Flood Policy

3/20/2020 (Permalink)

Flood insurance form on a table with a book. Flood insurance may be required

3 Reasons It Is Important To Have a Commercial Flood Policy

If you own a business, you should have commercial insurance to protect against damages from storms and fires. Without a good policy, your business in Waleska, GA, is vulnerable to disasters that it might not be able to recover from. This coverage, though, typically does not cover flood insurance. The National Flood Insurance Program, managed by the Federal Emergency Management Agency, allows business owners to purchase federally backed flood insurance. This program provides affordable rates and coverage in case of floods. There are several main reasons why your company needs a flood policy.

1. Floods in the U.S. Happen Everyday. Floods are the number one disaster in the U.S. They happen along the coast and in inland areas, too. Nearly one quarter of flood insurance claims are filed in areas that had not been identified as a high risk area. Floods come from such things as powerful storms, river overflows, and drenching rains, and they occur in every region of the country. Often they happen with little warning.

2. Flood Insurance May Be Required. If you have a mortgage on your company, and it is federally regulated or insured, you will likely be required to purchase flood insurance through the FEMA program, whether or not your business is in a flood plain. This is in part to protect the lender in case your business is damaged and you cannot pay off your loan. Your regular commercial insurance would not cover damages from a flood.

3. Flood Insurance Pays on Claims. With flood insurance, you could receive up to $500,000 for damage to your building's contents and for repairs to the structure.
Floods happen nearly everyday and they cause thousands of dollars in damages that are not covered by commercial insurance. If a flood does occur, be sure to call a local storm remediation company in your area that offers a fast response to disastrous storm damage.

Is Your Broken Pipe Covered by Your Insurance?

2/20/2020 (Permalink)

Leakage Of Water From Stainless Steel Pipe On Gray Background Broken pipe in a Ball Ground, GA

Is Your Broken Pipe Covered by Your Insurance?

Does your insurance policy cover the flood of water following a broken pipe? The answer to this question is "It depends." There are several factors that affect whether you and your home are protected in this frustrating emergency situation:

  • Was the break the result of gradual damage?
  • Is there evidence of neglected wear and tear?
  • Was the leak sudden, and did you respond immediately?
  • Is the damage due to a broken appliance?
  • Did hidden plumbing leaks contribute to the water damage?

In general, if you have homeowners' insurance coverage and you have properly maintained your home, there's a good chance that the water damages will be covered.

Keep Numbers at Hand

When a flood does happen, there are a few tips you should follow to improve your compensation. One of the first is to keep contact numbers for your insurance company and residential cleanup and restoration professionals on hand. Post your insurance policy numbers nearby.

Keep Detailed Records

Plan to write everything down. Start by recording the details of your phone call to the insurance company. Write down who you spoke to, what time you made the call, and what you talked about. Next, take notes of the damage to your home and take photos of the damage. If you have receipts, save them and keep them with your other notes.

Hold Off on Repairs

Don't fix broken pipe or complete other repairs before the adjuster has completed the necessary estimates. Your quick work may void your coverage. You may also make it harder for restoration technicians to do their work.

Prevent Further Damage

There are some steps you can take to minimize water damages. These include turning off the water and electricity, soaking up water, boarding up broken doors or windows, and drying out the home and furnishings. Along the way, save any new receipts for services and repair costs.
When it comes to insurance companies, there's a big difference between water damage from wear and tear and damage from natural sources. If you live in an area with heavy rains and overflowing waterways, ask your Ball Ground, GA, agent about flood damage insurance.

How To Keep Your Dryer Exhaust Lint-Free

2/20/2020 (Permalink)

Vacuum cleaning a flexible aluminum dryer vent hose, to remove lint and prevent fire hazard Vacuuming lint out of your dryer and vents is worth the effort

How To Keep Your Vents Lint-Free

There may be a fire hazard lurking right under your nose: your dryer vent. When lint builds up in the exhaust of your laundry room, it can cause a malfunctioning dryer or even a lint fire. Luckily, it's relatively easy to clean the lint from your dryer and lessen the chances of creating a dryer fire. Here are some maintenance guidelines to keep your vents lint-free.

  • Routine cleaning
  • Vacuum cleaning
  • Deep cleaning

Routine Cleaning

Cleaning out your lint trap should be second nature when doing laundry. Each time you start and finish a load of laundry, simply pull the lint screen out of your dryer and scrape the lint off. If there is any sticky residue, you can run the screen under water. Washing the screen weekly is especially helpful for removing slag deposited from dryer sheets.

Vacuum Cleaning

Vacuuming lint out of your dryer and vents is worth the effort. You can prevent a lint fire by using the attachment on your vacuum to suck lint and debris out of the area that houses your dryer's lint screen. When this area is cleared, it's less likely that clogs will form and catch on fire.

Deep Cleaning

Deep cleaning your dryer and exhaust is recommended every 6 months. This process removes lint and debris from deep within the exhaust and the dryer itself. Before starting, be sure to unplug your appliance. Move the dryer away from the wall, remove the exhaust hose, and then vacuum it out. You can buy a vent kit at a home improvement store and follow the manufacturer's instructions to fully clean out the entire vent. If you don't feel comfortable doing this, contact an appliance specialist to perform the deep cleaning.
Keeping your dryer and exhaust lint-free is an important step in preventing house fires. Fire damage in your Holly Springs, GA, home can be devastating. If you have experienced a lint fire, contact experts in fire and water damage restoration as soon as possible to get your home back in its best shape.

I Smell Gas – What Should I Do?

2/7/2020 (Permalink)

A hand holding a lit match Flames must be avoided until the source of the gas smell has been located.

I Smell Gas – What Should I Do?

As a homeowner in Canton, GA, you want to do everything you can to make sure your loved ones are safe. The threat of a gas explosion is something you should always be prepared for. Every year, thousands of people are injured and homes damaged because of natural gas fires which could have been avoided. Expensive structural repairs requiring the services of a fire restoration company are often the result. In many cases, these fires could have been prevented had quick action been taken. So, what should you do if you smell gas in your home? 

1. Find the Source of the Odor

Check your stove to see if the burner has been left on without the gas being lit. If this isn't the source, check along the gas lines for a hissing noise. Check for leaks behind water heaters or other gas appliances.

2. Find the Gas Shutoff Valve 

If the source is not evident, locate your gas meter. The shutoff valve is attached to the meter. Using a wrench, turn the valve to the "off" position.

3. Ventilate the Area

Open all the windows in your home, as well as the doors. This way, any gas trapped in the house can be vented to the outside.

4. Do Not Light Matches or Lighters

This may appear to be common sense, but flames must be avoided until the source of the gas smell has been located. Don't try to light cigarettes or candles if you smell gas!

5. Don't Make a Spark

Keep the lights off if you smell gas. Turning on a light switch could cause a spark, which could set off a gas fire.

6. Vacate Your Home

If you still haven't located the source of the gas leak, leave your home and get to a safe location, well away from the house. Call 911 or the gas company for help.

If you smell natural gas in your home, you need to act right away. These common sense tips can help your to prevent a gas fire from happening.

3 Reasons To Replace Old Pipes

1/30/2020 (Permalink)

A pile of old, rusty pipes When your pipes are old they can become brittle more easily

Here Are Several Reasons to Replace Old Pipes

Plumbing technology has improved over the last few decades. Polybutylene pipes used to be the industry standard because they were relatively inexpensive. If you have this type of pipe in your commercial building in Woodstock, GA, however, you may need to replace them. There are several reasons why this decision makes sense.

Broken Pipes

Old materials often cause significant problems:

  • Weakened pipe walls
  • Pinhole leaks
  • Flooding
  • Water damage

When your pipes are old or made from poor quality materials, they can become brittle more easily. According to water restoration specialists, this can cause pipes to break and flood your building.

Water Quality

No substance ever just disappears. It has to go somewhere. Unfortunately, if your polybutylene pipes start to flake because they cannot withstand the common chemicals used to treat the water supply, those flakes usually end up in the water supply itself. Even though the water is clean when it leave the treatment plant, it can become contaminated by old pipes once they start to deteriorate. This can affect the water quality for your whole building.

Building Codes

Because the problems with these old pipes are well known, modern building codes have been updated to exclude them. If you have pipes made from substandard materials in your building, it is not likely to pass inspection. You may even be fined. While having a whole new plumbing system installed may seem costly at first, it is less expensive in the long run that the costs you may face if your building doesn't meet municipal standards. Between potential damage mitigation expenses and penalties, you are better off replacing your pipes with new ones.
Upgrading your plumbing may not be high on your maintenance list, but it could save you a lot of money to do it as soon as possible, especially if you still have polybutylene pipes. An upgrade can protect your water quality and the structural integrity of your building.

Why Insurance Companies Prefer Qualified Vendors

1/20/2020 (Permalink)

Business Communication Connection People Concept Ask your insurance agent to call SERVPRO.

Why Insurance Companies Prefer Qualified Vendors

When a disaster happens in Free Home,GA, the response could involve a number of complicated situations. This might include handling hazardous materials, treating sensitive documents and utilizing sophisticated equipment. A smart insurance agent wants to make sure the disaster response team is up to the challenge. A sure way to accomplish this is by hiring a company that has rigorous performance guidelines. A SERVPRO franchise must be proficient in 21 guidelines to receive insurance referrals. One important aspect of this is background checks on employees. This attention to detail ensures an employee has a clean history and will be an asset to the company.

Cleaning Standards

A professional remediation team will abide by the standards set by the IICRC, the most trusted name in cleaning and restoration certifications. High standards yield the following results:

  • Trained technicians on site
  • The proper use of drying and other forms of equipment
  • Adherence to safety protocols
  • A job completed correctly the first time
  • Satisfactory cleaning and sanitizing of the workplace

The insurance agent can feel confident when working with a franchise that values the training and certification of its technicians. Not only are SERVPRO technicians trained in IICRC standards they also receive continual training throughout the year to keep up with advances and changes.

Filing Excellence

A professional restoration vendor program also provides help with processing insurance claims. That means documentation is complete. It begins when the workers first step on the site with a notification of loss right after an inspection and damage assessment. From that point on the insurance agent is kept in the loop and receives regular communications. Documentation comes in the form of worksheets, is backed up with photos and is digitized. This documentation is backed up with the Claims Information Center, which makes sure comprehensive reporting is accurate and timely. High standards matter in the recovery business from start to finish.

How the Mold Removal Process Works

1/10/2020 (Permalink)

Specialist using protective gear while removing mold Mold removal requires expert skills and experience

Discovering mold in your Free Home, GA, office can raise some red flags. You want to resolve this concern as quickly as possible without disrupting your business operations. There are steps you can take to minimize the chances of getting mold. However, you can also have peace of mind to know that mold removal is effective.

Signs That You Have Mold in the Office

Mold can be in your building, even if you don't see it. Mold growth can occur in hidden areas such as in walls, behind and under appliances, underneath sinks, and in pipes and air ducts. Mold may have a pungent odor.

Call the Pros

Mold removal requires expert skills and experience. Professional mold cleanup companies have the right tools and equipment to safely get rid of this fungus. The team can come to your office on the same day as your call. Technicians will begin by inspecting the affected areas and assessing the severity of the damage. This will help the crew formulate a plan and give you an estimate on the cleanup timeline.

Removal Time Frame

Depending on the size and scope of your mold problem, it could take anywhere from three to seven days to eliminate the fungus and get your office back to normal. The cleanup process may take a little longer if there is a significant amount of black mold. You must also take into account how much repair and restoration crews will need to do to walls, ceilings, floors, and the heating and cooling system. Good mold removal companies will also provide you with updates on the progress.
Mold removal is nothing to take lightly. Fortunately, highly skilled companies have the resources you can rely on to get rid of mold from your office within a few days.

The Advantages of Working With One Company After a Fire

12/30/2019 (Permalink)

Workers cleaning a building after a fire Cleaning up after a fire in Oak Grove, GA

The Advantages of Working With One Company After a Fire

The steps to successfully recovering from a business fire are numerous. Working with one company in Oak Grove, GA, can simplify matters while at the same time giving you the full expertise you need. Because fire damage frequently involves water issues, soot buildup and smoke odors, it's nice to work with a fire restoration team that has experience in all of these fields. You may also have to deal with moving some items out of your building while the cleanup is underway, and you may need to work with an insurance adjuster for a fire claim, all of which can be expedited by choosing the right company.

A Comprehensive Fire Mitigation Team

One important step in the process of fire recovery is securing the building afterwards. Broken windows and other openings could appeal to thieves and vandals, and leave your building vulnerable to additional damages and liability issues. Therefore, a professional board-up and roof-tarp service could be helpful. Other steps to consider are as follows:

  • Water removal and drying
  • The cleaning of smoke and soot from surfaces
  • A thorough cleaning of fabrics, clothes, electronics and documents
  • Restoration repairs

Fire damage often results in harm to the drywall, necessitating a repair, as well as the need for painting and tearing out and installing new carpeting. The right team can tackle these projects for you and get your company back on its feet.

A Plan for Recovery

Training and experience are critical when it comes to fire cleanup. You should always look for a team that has the ability to tackle tough challenges with those who are trained in eradicating smoke and soot damage, eliminating odors and cleaning materials. Advanced and sophisticated equipment is often needed to do the job right. Fire damage can often be extensive and the cleanup process could be a long one if you have to deal with multiple companies. An orderly process will be appreciated by your insurance company, making it easier to file a claim and receive payments.